Privacy Policy

Last updated: July 2026

What We Collect

When you contact us via our website form or WhatsApp, we collect your name, phone number, and any message or health information you choose to share, solely to respond to your inquiry and coordinate care.

Legal Basis & Consent

We process your personal data under India's Digital Personal Data Protection Act, 2023 (DPDP Act), on the basis of your explicit consent given when you submit a form or message us. You may withdraw consent at any time by contacting us.

How We Use Your Data

Your data is used only to respond to your inquiry, coordinate appointments or scheme eligibility checks, and maintain records required by medical regulation. We do not sell your data to third parties.

Data Retention & Deletion

You may request deletion of your personal data at any time via our data deletion page, subject to any records we are legally required to retain (e.g. medical or audit records).

Security

We use encryption in transit and access controls to protect your data. No hardcoded credentials or unencrypted storage of personal data are used in our systems.

Contact

For privacy questions or data requests, contact Fortis Healthcare Limited via our contact page or WhatsApp.